The District Consumer Disputes Redressal Commission, Mumbai Suburban, directed Niva Bupa Health Insurance Ltd. to pay ₹66.50 lakh to the complainant, Alok Bector, after wrongfully cancelling his policy and denying his overseas cancer treatment claim.
The Commission found that the insurer failed to justify the policy cancellation and rejected the claim on grounds arising from its own actions, amounting to a deficiency in service and unfair trade practice.
The order underscores that insurance companies must act fairly, transparently, and in compliance with consumer protection norms, reaffirming policyholders’ rights to timely and lawful claim settlements
[Alok Bector v. Niva Bupa Health Insurance Ltd.]














