CCI Dismisses Complaint Against Zomato Alleging Abuse of Dominance

The Competition Commission of India (CCI) has dismissed allegations against Zomato Ltd. of anti-competitive practices and abuse of dominant position under Section 4 of the Competition Act, 2002, for levying platform fees, food charges, and delivery fees.

The complaint, filed by senior citizen Lalit Wadher, alleged that Zomato’s pricing practices were excessive and discriminatory.

However, the CCI held that platform and delivery charges do not appear to be unfair and discriminatory, and are transparently communicated with clear opt-out options, especially for tips and donations.

Finding no contravention, the CCI concluded that Zomato's practices do not restrict consumer choice or competition, and no further investigation is necessary. (Lalit Wadher v. Zomato Ltd.)