CCPA Directs Barbeque Nation to Stop Levying Service Charge

The Central Consumer Protection Authority has directed Barbeque Nation to discontinue levying service charge at its restaurants.

The order followed a consumer complaint alleging the collection of a service charge in January 2025.

The Authority noted that while the levy was then protected by an interim Delhi High Court order, the amount was fully refunded and the practice was discontinued after the High Court’s March 2025 ruling holding service charge to be voluntary.

Finding no unfair trade practice, the CCPA closed the proceedings under the Consumer Protection Act, 2019.