Chandigarh Consumer Commission Orders BYJU’s to Refund ₹80,000 for Deficient Service

The Chandigarh Consumer Commission has held BYJU’s liable for deficiency in service after it failed to deliver the complete educational package promised to a parent who had purchased a four-year study plan for his daughter. 

Despite timely cancellation and repeated follow-ups, essential materials, including live classes, books, and the tablet, were not provided.

Relying on NCDRC precedents, the Commission ruled that private coaching services cannot retain fees when services are not delivered. 

The Court directed BYJU’s to refund ₹80,000 with 9% interest and pay ₹20,000 as compensation.