Chandigarh Consumer Forum Finds Air India Express Guilty of Deficiency in Service

The Chandigarh District Consumer Disputes Redressal Commission held Air India Express liable for deficiency in service and unfair trade practice after an IAS officer and his family were allegedly denied boarding despite reaching the gate before closure time.

The Commission observed that airlines cannot arbitrarily classify passengers as “No Show” once check-in formalities are completed and passengers arrive within the stipulated time.

The family, travelling from Dubai to Amritsar, was forced to book alternative tickets at substantial additional cost.

The Commission directed reimbursement of expenses along with compensation for mental agony and litigation costs.