Consumer Commission Dismisses Complaint Against Mercedes-Benz Over Airbag Non-Deployment

The Tamil Nadu State Consumer Disputes Redressal Commission dismissed a manufacturing defect complaint against Mercedes-Benz after airbags failed to deploy during an accident.

The Commission accepted the manufacturer’s technical explanation that the incident was an "under-ride collision." Since the car slid beneath a lorry, the impact occurred on the upper, softer structure rather than the rigid chassis members that trigger sensors.

The Court observed that the complainant failed to provide independent expert evidence to rebut the company’s scientific report. 

The Court held that speculative assertions cannot substitute the concrete proof required to establish defects in technologically sophisticated products.

[MGG Trading Pvt. Ltd. v. Mercedes-Benz India Pvt. Ltd. & Anr.]