Consumer Commission Orders Ola Electric to Replace Defective Scooter or Refund Payment

The Thrissur Consumer Commission has held Ola Electric Technologies and its authorized dealer liable for a manufacturing defect in an electric scooter, directing them to either replace the vehicle or refund its full cost with applicable compensation.

The Consumer Disputes Redressal Commission bench comprising C.T. Sabu (President), Sreeja S., and Ram Mohan R. found the company guilty of deficiency in service after the scooter developed multiple technical faults soon after purchase, despite repeated repair attempts.

The forum held that Ola failed to rectify the defects within the warranty period, entitling the buyer for a replacement or refund.