​Consumer Commission Fines Vishal Mega Mart ₹35,000 for Charging ₹18 for Carry Bag Without Consent

The District Consumer Court, Lucknow, held Vishal Mega Mart liable for unfair trade practice and service deficiency for charging ₹18 for a carry bag without the consumer’s prior consent.

The complainant was billed ₹616 for a ₹599 shirt, with ₹18 for the carry bag cost, for which he neither requested nor approved.

The Commission relied on Big Bazaar vs. Sahil Dawar (2020), holding that essential packaging cannot be charged without express consent.

Vishal Mega Mart was directed to refund ₹18 with 9% interest, and pay ₹35,000 towards compensation and litigation costs.