Kerala Consumer Court Directs Railway to Compensate ₹50,000 to Passengers for Train Delay

A Kerala Consumer Court has ordered Southern Railway to pay ₹50,000 as compensation to five passengers who missed their connecting train due to an unexplained delay in the Maveli Express.

The passengers were en route to a temple pilgrimage and suffered mental distress after the delay disrupted their travel plans.

The Court observed that the Railways failed to provide a valid reason for the delay and stressed that public transport services must improve service standards and cannot leave passengers helpless at the mercy of delays without justification. (Ravikrishnan NR & Ors. v. Southern Railway)