Paladin Systems Fined For Faulty Repair, Denial Of Standby Phone: Chandigarh Consumer Commission

The Chandigarh Consumer Disputes Redressal Commission held Paladin Systems liable for deficiency in service after it failed to repair a customer’s mobile phone within a reasonable time and refused to provide a standby device during the repair period.

The Commission directed the company to refund the charged repair amount with interest and further ordered compensation for mental agony and harassment caused by the delay and poor service.

The Court observed that service providers are bound to act with reasonable care and must ensure customer convenience during repairs. Failure to provide an alternative device or timely repair constituted an unfair trade practice under consumer protection law.