Delhi State Consumer Commission Holds Tata AIG Liable for Wrongful Rejection of Fortuner Theft Claim

The Delhi State Consumer Commission held Tata AIG liable for unjustified repudiation of a Toyota Fortuner theft claim. 

The insurer denied the claim, alleging “gross negligence” because a spare key was left in the dashboard, but the Commission found this was not a fundamental breach since the vehicle was properly locked. 

The Court directed Tata AIG to pay 75% of the IDV (₹16.56 lakh) plus ₹1 lakh compensation and ₹50,000 costs, with interest applicable for non-compliance.

[Vijay Gupta V Tata AIG General Insurance Co. Ltd]