Delhi State Commission Orders SpiceJet to Pay 1.5 Lakh to Passenger for Failure to Deliver Checked-in Baggage

The Delhi Consumer Disputes Redressal Commission has held SpiceJet negligent for losing a passenger's checked-in baggage during an International flight from Kathmandu to New Delhi. 

The Commission ruled that airlines must ensure a safe delivery of luggage during a flight.

The Commission ordered SpiceJet to pay ₹ 1,50,000 compensation for the mental agony and litigation costs the passenger incurred.

The airline failed to provide any valid explanation for failing to deliver the passenger's baggage.