Delhi Consumer Court Directs Malaysia Airlines & MakeMyTrip to Refund Customer for Cancelled COVID-19 Flights

The District Consumer Disputes Redressal Commission-II, South Delhi, directed Malaysia Airlines to refund ₹65,802 with interest to a traveler whose flights were cancelled during the pandemic.

The Commission also penalized MakeMyTrip for deficient service and providing false assurances regarding refunds. Criticizing both entities for forcing the customer to shuttle between them for years without resolution.

The Commission held that while the pandemic was beyond the airline's control, they could not retain the fare when passengers were not at fault.

Consequently, the airline must refund the fare, while MakeMyTrip was ordered to pay ₹25,000 for its failures, alongside additional compensation for mental agony.

[Karan Pradeep v. MakeMyTrip Pvt. Ltd.]