Delhi High Court Makes Rapido’s Disability-Friendly Commitment Legally Binding Under RPwD Act

The Delhi High Court made Rapido’s undertaking to maintain a disability-friendly application permanently binding under the Rights of Persons with Disabilities Act, 2016.

The case was filed by visually impaired users who alleged that the app was inaccessible through screen readers and assistive technologies, preventing them from independently accessing core services.

The Court held that digital transport platforms have a statutory obligation under Section 42 of the RPwD Act to ensure accessibility for persons with disabilities.

It directed that Rapido’s commitment to periodic accessibility audits and disability-friendly features would remain enforceable for as long as the platform continues to operate.

[Amar Jain & Anr v. Roppen Transportation Services Pvt Ltd (Rapido) & Ors.]