Delhi High Court Seeks Response from ICICI Bank Over Inaccessible Digital Platforms for Visually Impaired

The Delhi High Court has sought a response from ICICI Bank within four weeks on a plea alleging that its digital platforms are inaccessible to visually impaired users, violating their fundamental rights.

Petitioners Anchal Bhatheja and Rahul Jain argue that the bank’s website, Mobile Pay app, and InstaBIZ lack accessibility features, making independent banking impossible and infringing their rights under Articles 14, 19, and 21 of the Constitution.

Citing the Supreme Court’s ruling in Pragya Prasun v Union of India and the Rights of Persons with Disabilities Act, 2016, they claim the bank failed to meet the digital accessibility deadline of May 10, 2025.