DGCA Mandates 48-Hour Free Cancellation and 14-Day Refunds for Air Travellers

The Directorate General of Civil Aviation (DGCA) has issued a new rules to protect air passengers in India.

Under the mandate, passengers can cancel their flight ticket free of cost within 48 hours of booking without any extra charges, provided the flight is at least 7 days away (domestic) or 15 days away (international).

Additionally, airlines are now mandated to process all refunds within 14 working days, whether booked directly or via travel agents.

The new rules also prohibit charging fees for name corrections made within 24 hours of booking, significantly reducing arbitrary charges and improving consumer rights in air travel.