Consumer Commission Pulls Up PVR Inox for Delayed Show Due to Ads; Orders ₹5,000 Compensation

The Consumer Commission has held that screening commercial advertisements after the scheduled movie time breaches contractual obligations.

In this case, the complainant’s 10:00 PM show began at 10:09 PM due to advertisements. The Bench ruled that the time printed on the ticket forms a binding contract, and any deviation without the consumer’s consent amounts to a deficiency in service and unfair trade practice.

Accordingly, PVR INOX Limited was directed to pay ₹5,000 as compensation and ₹3,000 as costs, and to strictly adhere to show timings.

BookMyShow was not held liable, being merely a ticketing intermediary.

[Harsha Vardhan Gujjeti v. M/s. INOX Leisure Ltd. & Ors.]