DTDC to Pay ₹55,000 for Mental Agony After Losing Customer's Paintings

The Thrissur Consumer Disputes Redressal Commission has ordered DTDC Express Limited to pay ₹55,000 in compensation and costs for losing a box containing paintings.

The complainant had dispatched eight boxes from Hyderabad after an exhibition, but only seven were delivered.

The Commission found this to be a deficiency in service, emphasizing that customers should be able to rely on couriers for safe delivery.

While specific valuation for the lost art was not awarded due to lack of documentation, the panel granted ₹50,000 for mental hardship and ₹5,000 for legal costs, along with interest.

[Pratheeksha Subin v. J. Anjaneyulu (Channel Partner, DTDC Express Ltd.) & Anr.]