Consumer Court Fines Textile Dealer with ₹35,500 For Selling Defective Sari

The Ernakulam District Consumer Disputes Redressal Commission directed IHA Designs to pay ₹36,500 to Joseph Niclavose for mental agony and loss caused due to the discolouration of his engagement sari.

The complainant had purchased a pink sari for the ceremony, which reportedly lost colour during the function, leading to embarrassment.

Despite raising complaints and serving a legal notice, the seller refused to replace or refund the defective product.

The Commission held this to be an unfair trade practice and a deficiency in service, awarding ₹16,500 as a refund, ₹15,000 as compensation, and ₹5,000 towards legal expenses.