Aditya Birla Fashion Fined for Unfair Trade Practice of Charging ₹7 for Paper Carry Bag

The Gurgaon District Consumer Commission held Aditya Birla Fashion & Retail Ltd. liable for deficiency in service & unfair trade practices for charging ₹7 for a paper carry bag. 

A man purchased clothes worth Rs. 5,000 and was charged Rs. 7 for a paper carry bag. When he demanded for a free bag or a refund, he was denied. 

Citing past cases like Big Bazaar and Lifestyle International, the commission noted that packaging costs must be included in the product price under Section 36(5) of the Sale of Goods Act.

The store was ordered to refund ₹7, pay ₹15,000 for mental harassment, and ₹11,000 as litigation costs.