Consumer Forum Imposes ₹27 Lakh Penalty on Hotel for Charging ₹27 Extra for Water Bottles

Consumer Forum, Kakinada, imposed a ₹27.27 lakh penalty on Tulips Grand Hotel, Hyderabad, for overcharging a customer by ₹27 on three water bottles.

Kusuma, a software engineer from Kakinada, was charged an extra ₹27 for three water bottles at Tulips Grand Hotel. When the staff dismissed his concerns, he filed a complaint with the Kakinada Consumer Forum.

Despite official notices, the hotel ignored them, leading the court to impose a penalty for negligence. 

The case highlights consumer rights under the Consumer Protection Act, of 2019.

Further, the court directed the hotel to pay ₹25 lakh to the Telangana CM’s Relief Fund, ₹25,000 to the complainant, and ₹2,000 as court costs.