IndiGo Liable For Unhygienic Seat On International Flight; Consumer Panel Awards ₹1.75 Lakh Compensation

The District Consumer Commission in New Delhi has held IndiGo Airlines liable for deficiency in service after a passenger was given a stained and unhygienic seat on a Baku-Delhi flight.

The passenger was shifted mid-air, but complained of mental harassment and discomfort. The airline argued the issue was resolved and claimed the complaint was misdirected.

However, the Commission found merit in the complaint, citing photographic evidence, lack of cleaning records, and non-compliance with Civil Aviation norms.

It awarded ₹1.5 lakh for mental harassment and ₹25,000 in legal costs, holding Indigo accountable for failing to meet hygiene standards and consumer expectations. 

[Pinki v. Indigo Airlines]