Is it Legal to Deny Refunds on Cancelled Tickets?

No, a complete denial of refunds on cancelled tickets is generally not legal in India. Under the Consumer Protection Act, service providers must follow fair trade practices and honour refund terms clearly disclosed at the time of booking.

The Court has said that arbitrary or unfair refund policies amount to a deficiency in service. 

Airlines, railways, cinemas, and event organisers may deduct reasonable cancellation charges, but they cannot refuse refunds altogether if the service is not provided.

If a ticket is cancelled by the service provider, the consumer is entitled to a full refund. Unjustified denial of refunds can be challenged before consumer forums.