J&K Consumer Court Orders IndiGo to Compensate Passengers ₹1.19 Lakh for Lost Baggage

The District Consumer Disputes Redressal Commission at Baramulla/Bandipora has directed IndiGo to pay ₹1.19 lakh to a couple whose checked-in baggage was lost during a flight from Saudi Arabia to Srinagar.

The Bench awarded ₹89,000 for the loss of valuables, ₹20,000 for mental agony, and ₹10,000 for litigation costs.

The complainants alleged that the airline's negligence in bundling group baggage without individual tags resulted in the loss.

Rejecting IndiGo's defense, the Commission ruled that failing to trace or adequately compensate for lost luggage constitutes a deficiency in service, ordering payment within 30 days.

[Mohammad Maqbool Hakeem v. IndiGo Airlines]