Karnataka Consumer Commission Orders Sangeetha Mobiles to Compensate Customer for Defective Phone

The Karnataka State Consumer Disputes Redressal Commission directed Sangeetha Mobiles to compensate a customer for selling a defective smartphone and failing to address the issue adequately.

The complainant had purchased a new phone worth ₹84,000 with an insurance policy that exhibited technical issues shortly after purchase.  Despite multiple service visits, the problem persisted, leading the customer to approach the consumer commission.  

The commission found Sangeetha Mobiles negligent in providing proper after-sales service and ordered the company to refund the phone's cost and an additional 20,000 compensation for mental agony and litigation expenses.