Kerala Consumer Forum Directs Air Asia to Refund Fare and Pay ₹10,000 Compensation for Cancelled Flight

The Thrissur District Consumer Commission has held Air Asia liable for deficiency in service and unfair trade practice for failing to issue an automatic refund after cancelling a flight for operational reasons.

The Commission ruled that airlines are required to refund the full fare immediately when a flight is cancelled, unless the passenger chooses an alternative arrangement.

Criticising Air Asia’s ineffective refund mechanism, it directed the airline to refund ₹2,983 with interest.

Air Asia was also ordered to pay ₹10,000 as compensation for mental agony and ₹2,500 towards litigation costs.

[Yadavu PB v. Air Asia]