Kupwara Consumer Commission Fines Bajaj Allianz ₹1.2 Lakh for Delaying Accident Claim

The Kupwara District Consumer Disputes Redressal Commission held Bajaj Allianz General Insurance and its authorised officer liable for unfair trade practice for failing to settle Irfan Ahmad's genuine insurance claim. 

Ahmad’s insured TATA Sumo met with an accident on 19 March 2016, and despite submitting all required documents, the insurer did not process the claim. 

The insurer alleged the absence of a valid permit, but provided no proof of policy breach. The Commission ruled this as a violation of the Consumer Protection Act, 2019, directing payment of the assured sum, ₹1 lakh compensation for mental agony, and ₹20,000 litigation costs.

[Irfan Ahmad v Bajaj Allianz General Insurance Company]