Delhi Consumer Commission Orders Lenovo to Pay ₹45,000 for Defective Laptop

A District Consumer Disputes Redressal Commission in Delhi directed Lenovo Private Limited to pay ₹45,000 to a consumer after his laptop continued to face display issues despite repeated repairs under its two-year extended warranty.

The Commission held that recurring defects within the warranty period indicated a manufacturing flaw and amounted to “deficiency in service” under the Consumer Protection Act, 2019.

It ordered Lenovo to pay ₹25,000 with 9% interest per annum, ₹10,000 as compensation for mental harassment, and ₹10,000 towards litigation costs.

[Mohd. Danish v. Lenovo Private Limited & Anr.]