Mumbai Consumer Commission Holds Hotel Liable for Serving Contaminated Food with Stone Particles

The Mumbai District Consumer Disputes Redressal Commission has held Sukh Sagar Hotels Pvt Ltd. accountable for serving food containing stone particles, which resulted in the complainant's tooth crown breaking.

On September 28, 2022, the complainant dined at the hotel, where he encountered a large stone-like particle in his meal, leading to significant dental pain and damage.

Despite the hotel's apology and the complainant's dental treatment costing approximately ₹16,000, the hotel denied compensation.

The Commission found the hotel negligent, unfair trade practice, violating consumer protection laws, and ordered compensation for the complainant.