IRCTC Fined ₹25,000 For Serving Worm-Infested Biryani To Passenger: Delhi Consumer Court

The Delhi District Consumer Disputes Redressal Commission directed the Indian Railways Catering and Tourism Corporation (IRCTC) to pay ₹25,000 as compensation to a passenger who fell ill after finding a worm in the biryani served onboard the Poorva Express.

The complainant, travelling from New Delhi to Jasidih in 2018, suffered vomiting and abdominal pain after consuming the contaminated food.

The Commission held IRCTC guilty of deficiency in service, observing that penalising the food contractor alone was inadequate given the passenger’s physical and mental distress.

The Court emphasised IRCTC’s duty to ensure quality standards and hygiene in food served to passengers.

[Saurav Raj v. Indian Railway Catering and Tourism Corporation Ltd (IRCTC)]