SpiceJet to Pay ₹25,000 Compensation to Passenger for issuing Wrong Ticket

The Mumbai District Consumer Commission directed SpiceJet to pay ₹25,000 compensation to a senior citizen whose return ticket was incorrectly issued during a reroute in December 2020 . 

The passenger booked a Mumbai-Darbhanga round trip; the return flight was cancelled due to bad weather. SpiceJet arranged a connecting flight via Patna and Kolkata, but the connecting flight from Kolkata was scheduled before his arrival, causing him to miss his PhD exam . 

The Commission held SpiceJet liable for deficient service under the Consumer Protection Act, 2019, citing mental harassment and negligence, while noting partial responsibility of the passenger for not verifying the ticket earlier.