What is Consumer Complaint and How to File It?

A consumer complaint is filed when a buyer faces defective goods, deficient services, unfair trade practices, or overcharging. The Court said consumer law protects buyers from exploitation and ensures quick redressal.

The Consumer Protection Act, 2019, allows consumers to seek compensation, replacement, refund, or removal of defects.

A consumer can file a complaint before the District, State, or National Consumer Commission, depending on the value of the claim.

The complaint may be filed online through the e-filing portal or submitted physically with supporting documents and a nominal fee.